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These terms and conditions apply to all travel packages and services.
PLEASE READ CAREFULLY
The purchase of any travel services offered by Mutlu Golf constitutes a contractual arrangement between you and Mutlu Golf and represents your acceptance of Mutlu Golf's Terms & Conditions set out herein. Please ensure that you read carefully and understand these Terms & Conditions prior to booking.
How to Make Your Reservation
To make your reservation, contact our office located 6728 Virgilia Court, Raleigh 27616 North Carolina or call Mutlu Golf at 919 878 6712.
Deposit and Final Payment We accept checks, money orders, Visa, MasterCard, Discover/Novus, and American Express. Your payment is not deemed made until it is received by Mutlu Golf.
Unless otherwise noted below, the following applies to all travel packages:
A non-refundable deposit of $500 per travel package per person is required for us to reserve space for you. For group reservations, travel agents should refer to the Group Policy Booklet, which may be requested. Final payment is due 45 days prior to commencement of services. If we do not receive final payment by this date, we reserve the right to cancel the reservation. In the case of billing errors, we reserve the right to re-invoice with correct pricing. Payment in full is required at time of booking for reservations made less than 45 days before departure. In order to secure booked space, you should advise Mutlu Golf of your credit card number when phoning in your reservation.
Acceptance on the vacation is subject to presentation of the Mutlu Golf Traveler Certificate.
Cancellations and Cancellation Fees
If cancellation is received by Mutlu Golf before the final payment date, your non-refundable deposit and Travel Protection premuims will be retained in addition to any accomodation cancellation fees or penalties. For individual reservations, the following per person cancellation fees apply. Total price does not include discounts, promotions, or special incentives. (For group reservations, refer to the Group Policy Booklet.)
General cancellation fees:
- 45-22 days prior to commencement of services: 20% of total price plus Travel Protection premiums
- 21-8 days prior to commencement of services: 30% of total price plus Travel Protection premiums
- 7-1 days prior to commencement of services: 50% of total price plus Travel Protection premiums
- On departure day and later: 100% of total price plus Travel Protection premiums
Cancellation fees may also apply to any additional services, including accommodations, green fees, tournament entrance and participation fees,independently supplied services, and optional excursions, reserved prior to, during and after the tour.
Mutlu Golf reserves the right to cancel or re-schedule any vacation departure. If cancellation is made prior to departure, the only responsibility of Mutlu Golf will be to refund to the passenger the amount we have received for the reservation. We will try to re-book the same vacation with a different departure date, or a similar vacation. Where Mutlu Golf has confirmed accomodation and green fees, we will try to confirm them for the selected new dates, subject to availability. Mutlu Golf cannot assume responsibility for any additional costs or any fees relating to the issuance and/or cancellation of accomodation or other travel arrangements not made through Mutlu Golf.
Revision Fees
A fee of $30 per transaction will be charged for any alteration or revision made to a reservation. A change of traveler name, vacation date, or itinerary within the vacation final payment date will be treated as a cancellation and new reservation; standard cancellation fees apply.
Participation
For the benefit of everyone on your vacation, Mutlu Golf reserves the right to accept or reject any vacation participant and to remove any participant whose conduct is deemed incompatible with the interests of the other participants.
Travelers Who Need Special Assistance
You must report any disability requiring special attention to Mutlu Golf at the time the reservation is made. Mutlu Golf will make reasonable attempts to accommodate the special needs of disabled travelers, but is not responsible in the event it is unable to do so, nor is it responsible for any denial of services by hotels, restaurants, or other independent suppliers. Be aware that outside the U.S. the Americans with Disabilities Act is not applicable and facilities for disabled individuals are limited. Most transportation services, including the touring motorcoach, are not equipped with wheelchair ramps. We regret that we cannot provide individual assistance to a vacation participant for walking, dining, getting on and off motorcoaches and other vehicles, or other personal needs. A qualified and physically able companion must accompany travelers who need such assistance, and must assume total responsibility for their well being. Motorized scooters are unsuitable for vacations offered on this Web site.
Young Travelers Travelers who are less than 18 years old on the departure date must be accompanied by an adult and must share the adult's accommodations. For any special requirements regarding airline tickets for children, contact your airlines directly.
Due to heightened security, many countries have adopted practices to prevent international abductions of children. If a child will be traveling with adults other than the parents or with only one parent, it is recommended that a notarized letter be written by the parents or non-traveling parent granting authorization to travel, including the dates of travel. We suggest that you also contact the appropriate consulate and airlines because they may have additional requirements.
On Mutlu Golf escorted vacations, young travelers aged 8-17 receive a 10% discount on the land price.
Children aged 8-17 are welcome on board our escorted vacations and cruises; however, for the safety and comfort of all passengers, we do not accept children less than 8 years old on these types of vacations.
Price Guarantee
All vacation prices are based on rates (including foreign exchange rates) known at the time of printing and expected to be in effect at the time of departure. Prices are subject to increase without notice if such rates change prior to departure. The current price will be confirmed at the time of reservation. However, once Mutlu Golf has received your deposit for any vacation departing in 2007, that land price is guaranteed, and any subsequent land-cost increases are at our expense, not including land surcharges and any government tax increases. Vacation prices are per person, based on double occupancy. Single room supplements and triple or quad room reductions are listed where applicable.
Visas & Passports
For vacations requiring visas for U.S. citizens, detailed visa information will be mailed or faxed. You are responsible for obtaining and payment for all visas and entry documents prior to travel, and for meeting all health and other requirements and any documents required by laws, regulations, orders, and/or requirements of the countries to be visited. Non-U.S. citizens must consult with appropriate consulates to determine if any visas are needed and are responsible for obtaining all visas and entry documents independently. All passengers traveling internationally are required to have a passport. Most countries require that the passport be valid for at least six (6) months beyond the conclusion of your trip. It is recommended you have a minimum of six blank pages in your passport when traveling as many countries require blank pages. Multiple-entry visas are required for some vacations. You will need to check with your consulate to verify all requirements.
Accommodations
The accommodations listed on this Web site are intended to be used on all departures; however, if a change becomes necessary for any reason, the accommodations substituted will be equivalent in standard to those shown. Every effort is made to reserve only twin-bedded rooms. It may occasionally happen that an accommodation provides some double-bedded rooms instead. These rooms will be allocated to couples.
Please note that accommodation check-in times vary worldwide.
Baggage Allowance
Size and weight limitations for carry-on and checked baggage vary from airline to airline and even according to destination, and are becoming more restrictive. Mutlu Golf is not responsible for additional fees imposed by air carriers regarding baggage. Regulations within most airports require that travelers handle their own luggage through customs. No responsibility is accepted for loss of or damage to baggage or any of the traveler's belongings. Baggage insurance is recommended. Mutlu Golf Travel is not selling airline tickets, on the other hand all-inclusive Travel Protection Plans can be found in airline websites. Carry-on bags, should not exceed the dimensions of 12"x11"x6". For safety reasons, wheeled carry-on bags are not suitable as hand luggage on motorcoaches and mini-buses.
Porterage for one suitcase is included in the vacation price. Airport porterage at the beginning and end of the vacation is not included. Due to limited coach capacity, bags should have dimensions not exceeding 30"x21"x11" and weight not exceeding 50 lb (22kg) or less if your air carrier has stricter weight/dimension limitations. We regret that we are unable to accept a second suitcase or any luggage exceeding these limits (except on river cruises).
Mutlu Golf will supply each traveler on a Mutlu Golf escorted vacation with a complimentary travel bag, which can serve as your carry-on bag.
Travel Documents
Travel documents, including itineraries, are sent by regular ground delivery approximately two to three weeks prior to departure, provided full payment has been received. If available, a service charge per reservation is added for documents requested in advance and/or for two-day delivery in the continental U.S. Please indicate at the time of reservation whether you prefer regular ground delivery or two-day delivery. (Two-day delivery with related charges is required for reservations made within 45 days of commencement of services and for delivery outside the continental United States.)
Not Included in the Vacation Price
FLIGHT TICKETS ARE NOT INCLUDED in any of the packages. Mutlu Golf DO NOT sell airline tickets.
Federal Inspection Fees for the Federal U.S. Customs and Immigration; International Air Transportation Tax; agricultural tax; any other taxes; security fee; airport taxes and fees; port taxes; passports; visas and vaccinations; tips to your Tour Director, driver, Local Host, Local Guides, gratuities; laundry; telephone; mini bar; alcohol, beverages, and food not on the regular table d'hôte menu (these extra items will be billed to you before leaving the hotel, ship, or restaurant); optional excursions; porterage at airports; travel protection; excess baggage fees; and all other items of a personal nature.
Refunds
Please note that any request for refunds is subject to these Terms & Conditions. Airport transfers are complimentary with golf package-inclusive Customers not using the included transfer will not be given a cash equivalent or vacation price reduction. There are no refunds for unused services on any packages.
Service Inquiries After the Vacation
If after returning from your vacation, you wish to inquire about any services provided, please ensure that all correspondence relating to those services is received by Mutlu Golf Travel LLC, within 60 days of the vacation completion date. This will enable Mutlu Golf to make a timely investigation.
Holidays
During local or national holidays, certain facilities such as museums and restaurants, sightseeing tours, and shopping may be limited or not available. Alternatives will be offered whenever possible.
Safety
Please be aware that during your participation in vacations operated by Mutlu Golf, certain risks and dangers may arise beyond our control including, but not limited to, the hazards of traveling in undeveloped areas; travel by boat, train, automobile, or other means of transportation; the forces of nature; political unrest; acts of lawlessnes or terrorism; and accident or illness in remote regions without means of rapid evacuation or medical facilities. Mutlu Golf will not have liability regarding provision of medical care or the adequacy of any care that may be rendered. It is understood that Mutlu Golf will use its best efforts to ensure that adequate measures are taken.
Itinerary Changes
In the event of re-seeding problems on golf courses of any accomodation place, it may be necessary to chnage the part of the itinerary. Mutlu Golf reserves the right to change the itinerary whenever conditions needed and render it advisable or necessary. Mutlu Golf will not be responsible for any loss or expense caused by reason of such changes.
Mutlu Golf reserves the right to cancel, advance, or postpone any scheduled tour and/ may, but is not obligated to, substitute another vessel and shall not be liable for any loss whatsoever to tour participants by reason of any such cancellation, advancement, or postponement. In the event of cancellation by Mutlu Golf only, tour participants' only right of recourse shall be to a refund of monies paid to Mutlu Golf in connection with such tour. In the event of hotels, strikes, lockouts, riots, or stoppage of labor for whatever cause or for any other reason whatsoever, Mutlu Golf may at any time cancel, advance, or postpone any scheduled package and may, but is not obliged to, substitute another hotel and shall not be liable for any loss whatsoever to tour participants by reason of any such cancellation, advancement, or postponement.
Photographs or Pictures:
Photographs or pictures appearing in this brochure should be used solely as an indication of facilities and attractions. Actual facilities and attractions may vary according to availability.
Responsibility
Mutlu Golf Travel LLC, located at 6728 Virgilia Court,Raleigh 27616 , North Carolina, is an independent company ("the Company") licensed to market travel products under the Mutlu Golf brand name, and arrange for the vacation services offered on this Web site, including golf packages, sightseeing, and accommodations through independent contracts.
The carriers, accommodations, and other suppliers providing services are independent contractors and are not agents, employees, or servants of, or joint venturers with, the Company or its affiliates. All certificates and other travel documents for services issued by the Company are subject to the terms and conditions specified by the supplier, and to the laws of the countries in which the services are supplied.
If, after departure, the services included in the vacation cannot be supplied, or there are changes in an itinerary for reasons beyond the control of the Company, the Company will arrange for the provision of comparable services. Any resulting additional expense will be payable by travelers, and any resulting saving will be refunded by the Company to vacation participants.
The Company reserves the right to accept or reject any person as a vacation participant; to expel any participant from the vacation; to make changes in the itinerary whenever the Company deems it necessary for the comfort, convenience, or safety of the participants; and to cancel a vacation at any time.
The vacation participant agrees that neither the Company nor its affiliates shall be liable for any damage, loss (including personal injury, death, and property loss), or expense occasioned by any act or omission of any supplier providing services or any insurer or insurance administrator under the Travel Protection Plan, or of any other person.
Any dispute between the vacation participant and the Company directly or indirectly relating to the Terms & Conditions shall be first submitted to mediation at Raleigh, North Carolina, before a mediator mutually agreed to by the parties. If mediation is not successful, the dispute must be resolved by binding arbitration under North Carolina law before the Judicial Arbiter Group or its successor located at 6728 Virgilia Court, Raleigh 27616 North Carolina. The prevailing party shall be entitled to an award of costs and reasonable attorney's fees. Any action to enforce the arbitrator's decision shall be brought in the state or federal courts in the State of North Carolina.
Arbitration against the Company must be commenced within one year following the date of tour completion. Neither the Company nor any affiliate shall in any case be liable for other than compensatory damages, and you hereby waive any right to punitive damages.
No person, other than an authorized representative of the Company by a document in writing, is authorized to vary, add, or waive any term or condition on this Web site, including any term or condition set forth in the preceding provisions.
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